If you are on the mailing list for the icup email list, a few weeks ago you may have seen an email announcing that a garmin 705 had been found after the Draper race. Oh, and it had been run over by a car.
Well, that was my garmin. I must have left it on top of my car when I drove away. BRILLIANT!!!!
As it turns out, I was lucky to retrieve it. Garmin was very cool when I called them. Even though it was out of warranty, for a very small fee, they replaced my Garmin.
In the same week, I broke a wing coming down dry canyon on my Crank Brothers Candy 4ti pedals. Crank Brothers repaired the pedals at no charge--even without a sales receipt.
Credit where credit is due. Impressive customer service.
2 comments:
Nice, I love hearing about good customer service. I feel like I can make purchases and not get worked by the companies should "something" happen.
Zach
Quite!
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